Shipping policy

Thank you for choosing TRISTAN STRESEMANN. We are a US-based online retail store specializing in all styles of fashion bags and daily functional bag accessories. We adhere to standardized order processing procedures and rigorous cross-border logistics management. Every bag in our store undergoes strict pre-shipment quality inspection and protective packaging to ensure customers receive intact and qualified products within a reliable delivery cycle.

1. Order Processing Time

All successfully paid and confirmed bag orders will be inspected, sorted and professionally packaged within 1 to 7 business days. Our warehouse only operates on regular working days, and order processing will be fully suspended during weekends and United States federal holidays.
During peak shopping seasons and large-scale promotional events, sudden order surges may lead to extended processing cycles. We will send official email notifications to customers promptly once substantial processing delays occur, ensuring full transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated based on actual package weight, size and shipping destination. The accurate shipping cost will be automatically calculated and clearly displayed on the checkout page before payment, with no hidden charges or additional fees.
We only provide standard shipping services for all in-stock bag products, with an estimated delivery period of 15 business days after warehouse dispatch. This delivery time is merely an estimated reference. Actual parcel arrival may be affected by logistics carrier operational delays, customs clearance progress, severe weather, regional logistics restrictions and holiday service adjustments.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-delivery inspections and is officially shipped from our warehouse, you will receive an automated shipment confirmation email containing your exclusive tracking number and official logistics provider information.
Logistics tracking information will be updated and available for real-time online inquiry within 24 to 48 hours after the carrier picks up the package. Short-term data synchronization delays are normal in cross-border logistics. You may contact our customer support team for manual status verification if tracking information fails to update beyond the prescribed time.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and deliverable shipping addresses, zip codes and valid contact information during order checkout. Please carefully verify all delivery information before completing payment to avoid logistics exceptions.
TRISTAN STRESEMANN assumes no liability for misdelivery, delivery failure or package loss caused by incorrect or incomplete address information provided by customers. If a package is returned to our warehouse due to address errors, customers shall bear all reshipping expenses independently, and the original shipping fee is non-refundable.

5. Lost or Damaged Packages

If your package is deemed lost during cross-border transit, please submit a lost parcel review request to our after-sales team within 5 calendar days after your scheduled delivery date. We will cooperate with formal logistics institutions to conduct comprehensive traceability investigations and resolve the issue efficiently.
Long-distance transportation may cause unavoidable extrusion, friction or collision damage to bag products and outer packaging. If you receive damaged or defective merchandise, please contact our after-sales team within 24 hours of delivery receipt. You are required to provide clear original photos of both the outer packaging and damaged product areas as valid evidence for our official review and resolution.

6. Bag Care and Usage Notice

Our bag series are made of leather, canvas, nylon and other high-grade durable materials. Each product is equipped with tailored care instructions matching its material characteristics, covering standardized daily use, cleaning and storage methods.
Product deformation, fading, accessory damage and structural failure caused by improper cleaning, inappropriate storage, private modification or artificial misuse do not belong to product quality issues. TRISTAN STRESEMANN will not undertake after-sales warranty and compensation responsibilities for man-made damage caused by irregular use and maintenance.

7. International Shipping and Customs Notice

All cross-border international shipments are subject to the destination country’s local trade policies and customs supervision regulations. Import duties, customs clearance fees and other statutory import charges may be levied according to regional rules.
All customs-related expenses incurred during international transportation are the sole responsibility of the customer. Product prices and shipping fees do not include any customs or import charges. We are not responsible for package detention, mandatory return and related economic losses caused by unpaid customs fees or violations of local import regulations.

8. Contact Information

If you have any inquiries or concerns regarding our shipping policies, logistics progress and delivery services, please reach out to our official customer service team through the channels below:
Trade Name: TRISTAN STRESEMANN
Phone Number: +1 614-708-2841
Email: support@cityskybrand.shop
Physical Address: 175 Maple Tree Ln, Watauga, TN 37694, United States